Focus Groups with Graduate Students to Assess Library Needs

The LibQUAL + service survey carried out in 2002 indicated that there was room for improvements to services and collections for graduate students - and we're listening! As a result of meetings with Dean John Lennox, Associate Dean Sharon Murphy, and Graduate Student Association President Matthew Hayes, Toni Olshen of the York Libraries will be asking graduate program directors for assistance in identifying interested graduate student participants for focus groups on the library and its services - so please help us to make this initiative a success!

We need to explore what specific changes can be made to improve service quality for this target group of users. As a start - and based on the survey results - we have already made some significant improvements, such as adding AirYork wireless network access in all library graduate student offices and automatically granting extended loan privileges to all PhD students. But we know that more can be done, and as faculty teaching in the graduate program, your interest and assistance in helping us to identify and meet graduate students' library service needs will be greatly appreciated.

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