A new OCLC report on online catalogues has been released by OCLC: Online Catalogs: What Users and Librarians Want. The principal contributors were:
Karen Calhoun, Vice President, WorldCat and Metadata Services; Joanne Cantrell, Marketing Analyst; Peggy Gallagher, Market Analysis Manager; and Janet Hawk, Director, Market Analysis and Sales Programs.
“Selected research findings:
- The end user’s experience of the delivery of wanted items is as important, if not more important, than his or her discovery experience.
- End users rely on and expect enhanced content including summaries/abstracts and tables of contents.
- An advanced search option (supporting fielded searching) and facets help end users refine searches, navigate, browse and manage large result sets.
- Important differences exist between the catalog data quality priorities of end users and those who work in libraries.
- Librarians and library staff, like end users, approach catalogs and catalog data purposefully. End users generally want to find and obtain needed information; librarians and library staff generally have work responsibilities to carry out. The work roles of librarians and staff influence their data quality preferences.”