RACER Frequently Asked Questions
You created your password when you first registered on RACER. Resource Sharing staff cannot retrieve your original password, but can reset it for you. Call us at (416) 736-5808 or e-mail us at email@example.com for assistance.
What’s my Login?
Your Login is your York ID number (your employee or student number).
I did not find my item searching in the RACER catalogue. How do I request it?
Click on Blank Request Form on the left hand toolbar under My Account and fill out a blank request form.
Do I need to know what Library has my item before I request it?
No, Resource Sharing staff will locate the material for you.
How do I check the status of my request?
Login to RACER and click My Requests located on the left hand toolbar, a list of your requests will be displayed. To see all your requests, make sure to tick the Show everything box.
Why was my request cancelled?
The most common reason for a cancelled request is the item is available at York. Please check the Library Catalogue before submitting ILL requests. If the material you need has been signed out, you can place a Hold on it through the Library Catalogue.
Other reasons for cancellation are:- incomplete or inaccurate information- no library locations can be found, or item is non-circulating- the “need by” date in the request has expired.
How will I be notified that my item has arrived?
You will be notified by e-mail when your material has arrived. Please read your e-mail messages carefully. You are responsible for monitoring the status of your requests.
I requested some material which has not come in yet. What should I do?
ILL material usually comes in within 5 to 10 working days, but may take longer depending on the supplying library. Do not re-request the item. You may contact the Resource Sharing Department for a status update. Please have your Racer request number ready to give to staff for more efficient service.
How can I cancel my request in RACER?
To cancel a request you previously made, use the Cancel icon. A canceled request will display in My Requests as Request No Longer Required. When Resource Sharing staff cancel the request, it will be removed from your My Requests list.
To contact Resource Sharing staff, please email us at firstname.lastname@example.org or call (416) 736-5808 or ext. 55808