This may be why…from YFile today,,,,
Sun Life claims should be sent to the company’s Montreal office
If you have a Sun Life claim form saved on your computer, or if you are using an older claim form, the staff in York’s Pension & Benefits Office would like you to discard the form.
Updated forms are available on the Human Resources & Employee Relations Web site. A communication was sent in June 2009 informing everyone that all claims should be sent to Sun Life Assurance Company, PO Box 6076 Stn CV, Montreal, QC, H3C 4S3. However, some claims are being sent to other offices and this results in a delay in processing the claim