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Web > 2. Create an envionment of ongoing assessment

2. Create an envionment of ongoing assessment

Create an environment of ongoing assessment

In order to achieve an environment of ongoing assessment the Web Committee will:

- Establish regular user assessment activities

- Establish location for assessment data storage

- Review and report on assessment results regularly as appropriate

- Create action plan to address the issues identified from those activities

All future assessment activities will require ongoing liaising with the Assessment committee.

Current Web Assessment data and results

Bill Denton and Aaron Lupton of the Web Committee performed an assessment audit in March 2010 to identify what web assessment activities have been done so far, and what the results were from those activities.

Currently Web Committee’s assessment activities can be found here:

Web Analytics:

Home page User Experience Group reports:

Vufind usability testing reports:



Current and Future Web Assessment Plans

Assessment Activities

1) Home Page

a) Usability:

i) Surveys. Usability testing was done in 2002, 2004, and 2009, before the home page redesign, using surveys. The results of those tests are kept at H:PUBLICPermanentWeb CommitteeUser Experience WG and can be found at http://www.library.yorku.ca/ccm/web/committee/ueg/. The results of those tests were used when redesigning the homepage.

ACTION: At this time there is nothing to suggest additional home page survey testing is required.

ii) Google Analytics. Use of the web site is constantly monitored using Google Analytics.

ACTION: This data should be summarized and discussed at each web committee meeting. The web committee can discuss what should be reported.

iii) ClickHeat. Members of the web committee have access to this tool to examine most/least used parts of home page.

ACTION: This data should be summarized and discussed at each web committee meeting.

iv) Libqual. Libqual contains questions regarding Library website usefulness.

ACTION: Mark Robertson and Aaron Lupton will examine Libqual results in Spring 2010 and report them to Web Committee.

b) Accessibility (compliance with AODA):

c) Mobile device compliance: Web Committee is working on plan to develop mobile device compliant version of home page.

ACTION: This project will require assessment activities once it is defined.

2) VuFind

a) Usability: Interviews were conducted for Vufind Usability testing in 2009.

ACTION: No assessment or follow up activities required at this time.

b) Accessibility (compliance with AODA):

c) Mobile device compliance: Web Committee is working on plan to develop mobile device compliant version of home page.

ACTION: This project will require assessment activities once it is defined.

3) eResources

a) Access:

        i) Libqual. Libqual survey asks questions regarding remote accessibility of eresources. ACTION: Results will be examined by Mark Robertson and Aaron Lupton in Spring 2010 and reported back to Web Committee.

ii) Click through analysis. Bill Denton can see what are the most clicked-on eresource links on our site. ACTION: Bill will perform click through analysis and report to web committee.

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