I will respond to you all shortly, but in the meantime I wanted to thank you all for your wonderful suggestions.

Cynthia

This week my question to you and the problem I am trying to tackle is more complex than last week’s topic. Four years ago in a survey, students tagged the quality of library computing as an issue that needed attention.  In response York University Libraries moved from a plan that replaced computers every five years to one that replaces them every three years in an attempt to make them faster. We also very modestly increased the number of computers available to students.  I was therefore totally surprised to see that in the same survey conducted last year student assessment on the quality of library information technology services was (slightly) lower than ever before. 

I would sincerely appreciate your feedback to understand what York University Libraries might do to improve our rating.  Some comments from students highlighted difficulty getting access to a library workstation which correlates with a similar complaint that many students cannot always find a place to sit and study in the library during the fall and winter terms.  Some people commented on the speed of printing.  Others talked about difficulties accessing library online journals when not using library workstations.  If we could try to correct one or two library IT issues in 2013/14, what would you suggest and why? 

Please feel free to leave your comments by clicking on the “chat bubble” at the top of this post. We want to know where we can improve.