- IT Service Management Best Practices : Using IBM SmartCloud Control Desk / by Bo Batty.
- Main Author:
- Batty, Bo,
- Corporate Author:
IBM Corporation, 2013
- Source of Description:
Online resource; title from title screen (Books24x7.com).
Addressing some of the more common issues that are encountered by users, this IBM Redbooks publication covers IBM SmartCloud Control Desk product configuration, customization, and implementation best practices. --
- Physical Description:
1 online resource (802 pages) : illustrations.
Includes bibliographical references.
Access restricted to York University faculty, staff and students.
[Place of publication not identified] : IBM Corporation, 2013.