Guidelines for GoPrint

Guidelines for GoPrint (Public printing)

Where To Get the Print Out

      1. Library Public Workstations
          Black and White
              Scott Library Lab 530 / 531 Workstations - Print and pickup at all Scott library Public Printing locations
              Library Public Workstations except Scott Library Lab 530 / 531 Workstations - Individual library Public Printing location(s) except Scott Lab room 530 / 531
          Colour - Scott 1st floor, Steacie Library, BBL and Frost Library

      2. Library On-Load Laptop
          Black and White - Individual Library Public Printing location(s) except Scott Lab room 530 / 531
          Colour - Scott 1st floor, Steacie Library, BBL and Frost Library

      3. Quota Printing for Registered Graduate Students
          Black and White - Individual library Public Printing location(s)
          Colour - Scott 1st floor, Steacie Library, BBL and Frost Library

      4. Student Personal (Wireless) Laptop
          Black and White - Individual Library Public Printing location(s) except Scott Lab room 530 / 531
          Colour - Scott 1st floor, Steacie Library, BBL and Frost Library

5. Time of GoPrint Job Hold in Library Queue
12 hours in Libraries

Troubleshooting

Student Personal (Wireless) Laptop Printing - Cannot Print, No PrintOut in PayStation/Printer After Pay/Print

Check Library printer and PayStation (Release Workstation) are working without any hardware problem; normal Public Workstations GoPrint printing is working
Check with patron and inform the patron to follow UIT page http://www.yorku.ca/computing/students/printing/remoteprinting to download and configure the laptop again
Problem is still exist, student need to email helpdesk@yorku.ca or contact UIT in Computing Commons, William Small Centre at (416) 736-5800 Ext. 55800

Quota Printing for Registered Graduate Students

PayStation (Release Workstation) does not show Quota Printing option after graduate student login with their account, student need to email helpdesk@yorku.ca or contact UIT in Computing Commons, William Small Centre at (416) 736-5800 Ext. 55800
Any problem in quota printing (not printer hardware problem) such no printout, quota not correct, refund, ... etc., student need to email helpdesk@yorku.ca or contact UIT in Computing Commons, William Small Centre at (416) 736-5800 Ext. 55800

No Popup from Public Workstation(s)

Single Library Public workstation, Library On-loan laptop - Shutdown and restart computer, email lcshelp@yorku.ca if problem is not resolved after reboot
A lot of workstations - inform LCS Raymond or Helium
Called Circulation desk supervisor after office hours

PayStation(s) Not working

Email lcshelp@yorku.ca, inform LCS Raymond, or Helium if needed
Called Circulation desk supervisor after office hours

Printer(s) not working

Email lcshelp@yorku.ca, inform LCS Raymond, or Helium if needed
Called Circulation desk supervisor after office hours

Copier Problem

Contact Scott Copy Centre Steve Tingey
Called Circulation desk supervisor after office hours