WHAT IS MY RACER PASSWORD?
You created your password when you first registered on RACER. Resource Sharing staff cannot retrieve your original password, but can reset it for you. Call us at (416) 736-5808 or e-mail us at firstname.lastname@example.org for assistance.
WHAT IS MY RACER USER ID?
Your User ID is your York ID number (your employee or student number).
HOW DO I REQUEST MATERIAL NOT FOUND PERFORMING A RACER SEARCH?
Click on Blank Request Form from the left-side menu under My Account, and manually fill out the request form.
IS THERE A CHARGE FOR REQUESTING BOOKS OR ARTICLES?
No, our regular service is free of charge.
HOW DO I CHECK THE STATUS OR CANCEL A REQUEST?
Login to RACER and click My Requests found on the left-side menu. A list of your requests will be displayed. To see all your requests, make sure to tick the “show everything” box. You can choose to cancel a request from this list by clicking the cancel icon. A canceled request will display in My Requests as Request No Longer Required.
HOW WILL I BE NOTIFIED THAT MY ITEM HAS ARRIVED?
You will be notified by e-mail when your material has arrived. Please read your e-mail messages carefully. You are responsible for monitoring the status of your requests.
To contact Resource Sharing staff, please e-mail us at email@example.com, call (416) 736-5808 or ext. 55808, or drop by our office at 207 Scott Library.