{"id":505,"date":"2013-10-18T09:04:43","date_gmt":"2013-10-18T14:04:43","guid":{"rendered":"http:\/\/www.library.yorku.ca\/cms\/bblnews\/?p=505"},"modified":"2014-09-03T21:00:48","modified_gmt":"2014-09-03T21:00:48","slug":"libanswersthe-simple-question-and-answer-system","status":"publish","type":"post","link":"https:\/\/www.library.yorku.ca\/web\/bbl\/2013\/10\/18\/libanswersthe-simple-question-and-answer-system\/","title":{"rendered":"LibAnswers\u2026The simple question-and-answer system"},"content":{"rendered":"<h3>Glenda Lowndes, Reference Assistant, Bronfman Business Library<\/h3>\n<h3>Published Friday October 18, 2013<\/h3>\n<p>This summer York University Libraries (YUL) introduced a new Q &amp; A tool called LibAnswers that can provide students with quick answers to an array of library-related questions, 24 hours a day, 7 days a week. The types of questions you ask can vary from being as simple as: \u201cHow do I place a book on hold?\u201d, to more complex questions such as: \u201cHow can I get articles on a particular topic?\u201d. There are business specific questions in our databank too. For example, \u201cHow can I get help with finance research?\u201d which will direct your query to our <a title=\"Finance Research Guide link\" href=\"http:\/\/researchguides.library.yorku.ca\/finance?hs=a\" target=\"_blank\">Finance Research Guide<\/a> or \u201cWhere can I get company research help?\u201d which will point you to our <a title=\"Company Research Guide link\" href=\"http:\/\/researchguides.library.yorku.ca\/companyresearch\" target=\"_blank\">Company Research Guide<\/a> to get you started. One thing to keep in mind is that the complexity of your question will dictate how quickly you get a response.<\/p>\n<p><strong>How does it work?<a href=\"http:\/\/www.library.yorku.ca\/web\/bbl\/wp-content\/uploads\/sites\/8\/2010\/11\/FAQs.jpg\"><img loading=\"lazy\" decoding=\"async\" src=\"http:\/\/www.library.yorku.ca\/web\/bbl\/wp-content\/uploads\/sites\/8\/2010\/11\/FAQs.jpg\" alt=\"Frequently Asked Questions image\" width=\"452\" height=\"419\" class=\"alignright size-full wp-image-6844565\" srcset=\"https:\/\/www.library.yorku.ca\/web\/bbl\/wp-content\/uploads\/sites\/8\/2010\/11\/FAQs.jpg 452w, https:\/\/www.library.yorku.ca\/web\/bbl\/wp-content\/uploads\/sites\/8\/2010\/11\/FAQs-300x278.jpg 300w\" sizes=\"auto, (max-width: 452px) 100vw, 452px\" \/><\/a><\/strong><\/p>\n<p>It\u2019s very easy to use.\u00a0 To get to LibAnswers just click on the <em>Ask - Chat with a Librarian<\/em> icon<a href=\"http:\/\/www.library.yorku.ca\/web\/bbl\/wp-content\/uploads\/sites\/8\/2010\/11\/ASK-Icon.jpg\"><img loading=\"lazy\" decoding=\"async\" src=\"http:\/\/www.library.yorku.ca\/web\/bbl\/wp-content\/uploads\/sites\/8\/2010\/11\/ASK-Icon.jpg\" alt=\"Ask: Chat with a librarian\" width=\"260\" height=\"68\" class=\"alignnone size-full wp-image-6844549\" \/><\/a> which is very prominent on our library homepage at <a title=\"Library website link\" href=\"http:\/\/www.library.yorku.ca\/\" target=\"_blank\">http:\/\/www.library.yorku.ca\/<\/a>. Then look for the Frequently Asked Questions search option, as shown on the right, where you will also see a list of popular questions and answers. Then just type your question in the LibAnswers box, and click <a href=\"http:\/\/www.library.yorku.ca\/web\/bbl\/wp-content\/uploads\/sites\/8\/2010\/11\/Search.jpg\"><img loading=\"lazy\" decoding=\"async\" src=\"http:\/\/www.library.yorku.ca\/web\/bbl\/wp-content\/uploads\/sites\/8\/2010\/11\/Search.jpg\" alt=\"Search Box Image\" width=\"64\" height=\"22\" class=\"alignnone size-full wp-image-6844597\" \/><\/a>\u00a0LibAnswers will search our databank of frequently asked questions which was developed by library staff and will list answers that best match your question, making it easy and quick for you to get a response.<\/p>\n<p><strong>What if my question is not listed?<a href=\"http:\/\/www.library.yorku.ca\/web\/bbl\/wp-content\/uploads\/sites\/8\/2010\/11\/Submit-Question.jpg\"><img loading=\"lazy\" decoding=\"async\" src=\"http:\/\/www.library.yorku.ca\/web\/bbl\/wp-content\/uploads\/sites\/8\/2010\/11\/Submit-Question.jpg\" alt=\"Sumit Question\" width=\"306\" height=\"510\" class=\"alignright size-full wp-image-6844603\" srcset=\"https:\/\/www.library.yorku.ca\/web\/bbl\/wp-content\/uploads\/sites\/8\/2010\/11\/Submit-Question.jpg 306w, https:\/\/www.library.yorku.ca\/web\/bbl\/wp-content\/uploads\/sites\/8\/2010\/11\/Submit-Question-180x300.jpg 180w\" sizes=\"auto, (max-width: 306px) 100vw, 306px\" \/><\/a><\/strong><\/p>\n<p>If your question does not match any of the answers listed, a box will show up on the right-side of your screen, as shown here. You can submit your question and you will receive a personal email with the response. Note that the business reference team also monitor questions and answers any queries which are related to business research. Depending on the complexity of the question and staff availability, the answer time will vary; however we do try to get back to you as soon as possible, guaranteeing a 48-hour turnaround time.<\/p>\n<p>To assist your research on business subjects further, you can also check out our <a title=\"Bronfman Research Guides link\" href=\"http:\/\/www.library.yorku.ca\/cms\/bbl\/guides\/\" target=\"_blank\">Library Guides<\/a>. These cover a range of different topics in business, e.g., industry research, accounting, marketing and much more. They also include guides for business writing and citation assistance and include many links to various research videos. Furthermore, these guides include subject-specific recommended subscription e-resources, print materials and resources on the free Web for researching specific areas.<\/p>\n<p>There are many different ways to connect with the Bronfman Business Library. You can email us at <a title=\"email bronfref@yorku.ca\" href=\"mailto:bronfref@yorku.ca\" target=\"_blank\">bronfref@yorku.ca<\/a>, chat with us <a title=\"Bronfman Chat link\" href=\"http:\/\/libanswers.com\/chati.php?k=33e1b085c585fc6&amp;w=1&amp;d=412&amp;i=679&amp;r=http%3A%2F%2Fwww.library.yorku.ca%2Fcms%2Fbbl%2Fpeter-f-bronfman-business-library%2Fim%2F%23&amp;t=Ask%20a%20Business%20Librarian&amp;sr=0&amp;chd=%23E03252\" target=\"_blank\">here<\/a>, phone us at 416-736-5139 or drop by in person.<\/p>\n<p>We invite you to submit your LibAnswer questions <a title=\"LibAnswers link\" href=\"http:\/\/yorku.libanswers.com\/index.php\" target=\"_blank\">here<\/a>.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Glenda Lowndes, Reference Assistant, Bronfman Business Library Published Friday October 18, 2013 This summer York University Libraries (YUL) introduced a new Q &amp; A tool called LibAnswers that can provide students with quick answers to an array of library-related questions, 24 hours a day, 7 days a week. The types of questions you ask can [&hellip;]<\/p>\n","protected":false},"author":42,"featured_media":0,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_uag_custom_page_level_css":"","footnotes":""},"categories":[5],"tags":[15,36,61,62],"class_list":["post-505","post","type-post","status-publish","format-standard","hentry","category-books-more","tag-assignment-help","tag-glenda-lowndes","tag-libanswers","tag-research-help"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.7 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>LibAnswers\u2026The simple question-and-answer system - Bronfman Business Library<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.library.yorku.ca\/web\/bbl\/2013\/10\/18\/libanswersthe-simple-question-and-answer-system\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"LibAnswers\u2026The simple question-and-answer system - Bronfman Business Library\" \/>\n<meta property=\"og:description\" content=\"Glenda Lowndes, Reference Assistant, Bronfman Business Library Published Friday October 18, 2013 This summer York University Libraries (YUL) introduced a new Q &amp; A tool called LibAnswers that can provide students with quick answers to an array of library-related questions, 24 hours a day, 7 days a week. 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