We are still available to answer your questions: Connect with us online!


York University Libraries’ research and consultation services are available virtually.  To get started please read what’s below or visit our Ask a Question web site.

Key services are:

(1) Interactive Chat with a York Librarian

YorkU community members may now chat online with a librarian from York University Libraries. Not only can you ask your question using basic chat text features, but you may also use Zoom to talk and screen share.

Please see our web site for current hours for this service or visit our Ask a Question web site to get chatting!

(2) Virtual Consultations with York Librarians

For research assistance, we offer consultations using Zoom by appointment. These are recommended for more in-depth assistance or complex questions.

  • With a Subject Librarian:

Please request a consultation using these websites:

(3) Ask  a Librarian Chat / Clavardez avec nos Bibliothécaires!

A third option for help comes through York’s consortial partnership with other Ontario universities to offer chat and texting services to students and faculty at all partner universities. 

This service is staffed by York librarians together with librarians from other Ontario universities. This service can be used any time it’s open but comes especially recommended when our local chat service is busy or not open. If Ask a Librarian is closed, you may submit a question which will be answered on the next business day.

Please see our web site for  current hours  for this service or visit our Ask a Question web site to connect to these services and submit your question.

(4) Email

While in-person services are not available, we are still regularly monitoring email accounts. If e-mail best suits your needs, visit this web site for a list of library services and associated contact emails.

If you’d like to send us an email and you are not sure which department is relevant for your query, a good starting point is library@yorku.ca – we’ll make sure your query gets answered by a relevant library expert!