COVID-19: York Libraries Services and Operations Update

Last Updated: March 31st, 2020

All York University Libraries are closed as of March 18, 2020.
All research and instruction questions and consultations are virtual. See changes to service hours below.

For official updates from the University please see the York University official Coronavirus Information website

Business Hours & Closures

All York University Libraries are physically closed as of March 17th, 2020; reach us virtually through our Ask a Question website

Virtual reference hours March 23-April 12th

  • Chat with a York Librarian at Keele and Glendon campuses:
    Monday to Thursday, 9 a.m. to 9 p.m.; Friday 9 a.m. to 5 p.m.; Saturday 10 a.m. to 12 p.m. and 1 p.m. to 4 p.m., and Sunday: 12 p.m. to 4 p.m.*
    * Bilingual services available for all above hours except 8 p.m. – 9 p.m., Monday to Thursday and Saturdays. All services closed on Good Friday, April 10th.
  • Chat through Ask a Librarian/Clavardez (Ontario Libraries including York): 10 a.m. to 10 p.m. Monday to Thursday, 10 a.m. to 5 p.m. Friday, and 12-6 p.m. Saturday and Sunday.*
    *No service available April 10th-April 12th.
  • E-mail: monitored Monday to Friday 8 a.m. to 5 p.m.

Service Impacts

  • All research and instruction questions and consultations are virtual; reach us virtually using Ask a Question web site or contact your Subject librarian;
  • We have suspended access to and circulation of all print resources, including print course reserves and archival materials. Please consult this information regarding access to collections during suspension of campus activities, including tips for York instructors;
  • Drop-in services are cancelled;
  • You are not required to return books during the COVID-19 outbreak, and fines will not accrue during this period. If you do receive any fines/charges, please contact the Libraries when they re-open and the charges will be waived;
  • Books/other materials should be returned based on regular circulation policies once the Libraries fully reopen;
  • Interlibrary loan not available (too many libraries closed).

Circulation Policy at the Current Time

  • You are not required to return books during the COVID-19 outbreak, and fines will not accrue during this period.
  • Books/other materials should be returned based on regular circulation policies once the Libraries fully reopen.

Continuing Services

Library Accessibility Services

  • For students who utilize Library Accessibility Services, we will continue to provide accessible content online. 
    • Library Accessibility Services provides eligible students with course readings and other library materials in accessible formats, including PDF for use with screen readers like Kurzweil;
    • Link to York making content accessible guide.

Help With Research

All research and instruction questions and consultations are virtual and are offered in the following ways:

Connect with a York Librarian Online

Our Ask a Question web site tells you what steps to follow to connect with a York librarian on demand in real time or with a subject librarian for virtual consultation.

  • Up to April 12th 2020, hours of availability for York dedicated on-demand chat services are:
    Monday to Thursday, 9 a.m. to 9 p.m.; Friday 9 a.m. to 5 p.m.; Saturday 10 a.m. to 12 p.m. and 1 p.m. to 4 p.m., and Sunday: 12 p.m. to 4 p.m.*
    * Bilingual services available for all above hours except 8 p.m. – 9 p.m., Monday to Thursday and Saturdays. All services closed on Good Friday, April 10th.
  • Chat through Ask a Librarian/Clavardez (Ontario Libraries including York):
    • Ask Chat/Text with a Librarian service (York University/Ontario Universities partnership) is available during the hours posted to this web site; 
    • French language Service: Pour clavarder en ligne avec un/e bibliothécaire bilingue, veuillez cliquer l’icône «Questions? Clavardez avec nous» de notre site web ici / For students who want to avail of our bilingual chat service, you can connect to our Clavardez service. 

E-mail

  • Questions may be relayed by e-mail

In-depth Research Questions? Virtual Consultation Services with Librarians
For research assistance, the Libraries offer Zoom consultations by appointment.

Research Assistance and Access to Collections in Archives & Special Collections

At this time, the Clara Thomas Archives & Special Collections has suspended all onsite research visits. Staff are able to provide limited remote assistance if necessary, during daytime business hours, depending on the nature of your request. If you require assistance, please contact: archives@yorku.ca or call 416-736-5442

Faculty Members & Instructors

Library resources available

  • Research Help: interactive chat service, FAQ self-service for frequently asked questions and e-mail service for questions and comments;
  • Virtual consultations by Zoom with subject librarians. Check out librarians’ calendars to book an appointment;
  • Consultations by email with librarians:
    • To identify e-resources to meet teaching and learning needs (subject specific and interdisciplinary eBooks, journals and articles, handbooks, data, etc.)
    • Questions about permitted use of these materials in an online learning environment
  • Information regarding access to collections during suspension of campus activities
  • Course and research support in research guides;
  • A specialized Coronavirus Disease 2019 (COVID-19) Library Research Guide has been created to aggregate core sources and breaking research
  • Online, self-service options for identifying appropriate resources. For example, our Omni library catalogue allows for comprehensive searching by title, by subject, by content type or browse 

Important Guides for Creating Online Delivery of Content

Creating Links (Permalinks) to Online Library Materials (E-Books, Articles etc) to place on course lists:

Students

Online Guides and Tutorials to Help with Library Research for Assignments 

  • OMNI
    • Instructors can point students to our online OMNI guide for instructions on how to form effective search strategies and find scholarly resources.
  • Subject Research Guides 
    • These guides provide students and faculty with curated lists of the best resources (most of them online) to use when researching specific topics. This includes guidance on using OMNI, a dedicated section on finding journal articles using subject specific databases, and many other useful resource categories and links.  Instructors can point students here for access to quality, authoritative resources in their field by embedding links for one or more of these guides in Moodle.
  • SPARK: Student Papers & Academic Research Kit 
    • Designed to help students with written academic assignments and focuses on developing research, writing and citation skills through short interactive modules. Instructors should check out the SPARK Faculty module and related instructor’s guides for guidelines and tips on how to think about integrating SPARK in to courses they teach.

Online Guides and Tutorials to Help with Citing and Proper Attribution of Resources

  • York University Libraries offers a range of tailored guides to citing using the typical styles that students are required to use for assignments. These guides also cover citation management tools like Zotero and Mendeley, as well as writing guides.
  • The SPARK tutorial provides concise information on citing sources, citations and bibliographies, citation styles, citation management, annotated bibliographies, tips for bibliographies, and a resource called “What is common knowledge?”.