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Bilingual Chat Service

Click the “ASK Chat with a Librarian” icon to launch a chat session. To access the service in French, click the icon on the French version of this page.

Drop-In Research Help

Our bilingual staff members are happy to answer any questions you may have. Visit our research desk on the first floor of the Leslie Frost Library during reference hours, no appointment necessary.

You can also contact us by phone at 416-487-6729 or via email at

Book a Research Appointment

You can book an appointment with one of the Library’s bilingual librarians. Simply reserve a time using our new online calendar.

  • Librarians can be booked by choosing times and dates available as indicated in their calendars
  • Consultations are up to 60 minutes in duration
  • Depending on the complexity of your question, you may be answered initially via email – with pointers and guidance on relevant tools, strategies and library help services

*Note: appointments will be conducted online via ZOOM until further notice.