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Ask & Services

Ask a Question

Due to COVID-19, research help services cannot be offered in-person currently. Please see below for information on the the range of services York University Libraries are currently offering online: Library Virtual Hours

Library Virtual Hours

Quick Links

YorkU Libraries Chat

Especially recommended:

to connect with a York library staff member
for instant chat
for option of Zoom (talk and screen share)

English Operator

Get Help with Research & Other Library Questions

If York Libraries Chat is offline, click the button above for other help options

Opérateur français

Ask/Clavardez

Especially recommended:

when you need help in a timely way
for research help from Library staff at Ontario universities (including York University) by chat or text
for assistance when YorkU Libraries Chat is not available (offers longer evening hours, as well as weekend hours)

Text or SMS a Librarian

Le service de clavardage est fermé, cliquez pour envoyer un courriel

YorkU Learning Commons Chat

Especially recommended:

to connect with a Learning Skills Peer for help navigating the academic supports and services of the Learning Commons, e.g. writing and english language assistance, career help, and learning skills support
for instant chat and Zoom option (talk and screen share)

Learning Commons Chat is closed/unavailable until Fall 2021

Book a Consultation

Especially recommended:

for help from a subject specialist or data librarian via zoom
for complex questions or in-depth assistance

Email or FAQ Service

Especially recommended:

for quick or general questions about library resources, services, policies etc.
when other online services are not open, allows you to search our FAQ or submit a question.