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Ask & Services


Ask a Question

Due to COVID-19, research help services cannot be offered in-person currently. Please see below for information on the the range of services York University Libraries are currently offering online: Library Virtual Hours

YorkU Libraries Chat

Especially recommended:

  • to connect with a York library staff member for help with research or other library questions
  • for instant chat
  • for option of Zoom (talk and screen share)

English Operator


Opérateur français


Ask/Clavardez

Especially recommended:

  • when you need help in a timely way
  • for research help from Library staff at Ontario universities (including York University) by chat or text
  • for assistance when YorkU Libraries Chat is not available (offers longer evening hours, as well as weekend hours)

Submit your question by email

Text or SMS a Librarian

Le service de clavardage est fermé, cliquez pour envoyer un courriel

Book a Consultation

Especially recommended:

  • for help from a subject specialist or data librarian via zoom
  • for complex questions or in-depth assistance

Consultation Online Appointments

Email or FAQ Service

Especially recommended:

  • for quick or general questions about library resources, services, policies etc.
  • when other online services are not open, allows you to search our FAQ or submit a question.
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