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Ask & Services


Ask a Question

Please see below for information on the the range of information and research help services York University Libraries are currently offering.

YorkU Libraries Chat

  • For timely chat help, with option of screensharing

English Operator


Opérateur français


YorkU Libraries In-Person Drop-In Research Help

  • Click on the in-person icon, shown here, to learn about our locations and hours for in-person research help at YorkU Libraries (Keele & Glendon campuses)
  • Click on the other icon to learn more about specific Keele campus options for accessing drop-in, in-person research help, including QLess

Ask/Clavardez

  • For timely chat or text assistance from Library staff at Ontario universities (including York University)
  • For assistance when YorkU Libraries Chat is not offering chat (offers longer evening hours)

Submit your question by email

Le service de clavardage est fermé, cliquez pour envoyer un courriel

Book a Consultation

  • For help with complex or in-depth questions from a subject or data librarian
  • Some scope for in-person consultations on request; contact reflib@yorku.ca

Consultation Online Appointments

Email or FAQ Service

  • Refer to our FAQ for immediate quick answers
  • For any other questions email us (usually answered within 24 hours)
FAQ Artboard Image