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Ask & Services


Ask a Question

Due to COVID-19, research help services cannot be offered in-person currently. Please see below for information on the the range of services York University Libraries are currently offering online: Library Virtual Hours

YorkU Libraries Chat

Especially recommended:

  • to connect with a York library staff member
  • for instant chat
  • for option of Zoom (talk and screen share)

English Operator


Get Help with Research & Other Library Questions


If York Libraries Chat is offline, click the button above for other help options

Opérateur français




Ask/Clavardez

Especially recommended:

  • when you need help in a timely way
  • for research help from Library staff at Ontario universities (including York University) by chat or text
  • for assistance when YorkU Libraries Chat is not available (offers longer evening hours, as well as weekend hours)

Submit your question by email

Text or SMS a Librarian

Le service de clavardage est fermé, cliquez pour envoyer un courriel

YorkU Learning Commons Chat

Especially recommended:

  • to connect with a Learning Skills Peer for help navigating the academic supports and services of the Learning Commons, e.g. writing and english language assistance, career help, and learning skills support
  • for instant chat and Zoom option (talk and screen share)

Learning Commons Chat is closed/unavailable until Fall 2021




Book a Consultation

Especially recommended:

  • for help from a subject specialist or data librarian via zoom
  • for complex questions or in-depth assistance

Consultation Online Appointments

Email or FAQ Service

Especially recommended:

  • for quick or general questions about library resources, services, policies etc.
  • when other online services are not open, allows you to search our FAQ or submit a question.
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FAQ Artboard Image

Library Accessibility Services

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Printing & Computing

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Services en Français

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Learning Commons

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Data Services

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Borrow, Renew, Return

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