Ask & Services

Ask a Question

Due to COVID-19, research help services cannot be offered in-person currently. Please see below for information on the the range of services York University Libraries are currently offering online:

YorkU Libraries Chat

Especially recommended:

  • to connect with a York library staff member
  • for instant chat
  • for option of Zoom (talk and screen share)

English Operator

Opérateur français


Especially recommended:

  • for research help from Library staff at Ontario universities (including York University) by instant chat or text
  • for assistance when YorkU Libraries Chat is not available (offers longer evening hours, as well as weekend hours)

Submit your question by email

Text or SMS a Librarian

Le service de clavardage est fermé, cliquez pour envoyer un courriel

YorkU Learning Commons Chat

Especially recommended:

  • to connect with a Learning Skills Peer for help navigating the academic supports and services of the Learning Commons, e.g. writing and english language assistance, career help, and learning skills support
  • for instant chat and Zoom option (talk and screen share)

Book a Consultation

Especially recommended:

  • for help from a subject specialist or data librarian via zoom
  • for complex questions or in-depth assistance

Email or FAQ Service

Especially recommended:

  • for quick or general questions about library resources, services, policies etc.
  • when other online services are not open, allows you to search our FAQ or submit a question.

On-Campus Learning

Explore on-campus studying facilities, services and learning opportunities.

The Learning Commons

Providing you with key supports for your learning in one comfy space.

Places to Study

Looking for the right place to study? Find a collaborative or individual study space that’s suited to you.

Borrow, Renew, Return

Learn about curbside pickup services and place requests.


Get connected! Find details about our computing system, including network access, software and other services.

Computing & Network Access

Discover computing services and network access available on and off York campus.

Print, Copy, Scan

Learn how to print, photocopy and scan in the libraries across campus.


Visiting campus? Learn how to get connected to the catalogues, databases, journals and resources you need.

Faculty & Graduate Support

Find information on the various supports and services available to York’s faculty members and graduate students.

Faculty Support

A wealth of resources, facilities and services to assist with your research and teaching.

Graduate Student Support

The tips, tools and resources you need to be successful in your Masters or PhD.

Course Materials

Everything from booking a library class, to linking to e-resources in Moodle.