Ask & Services

Ask a Question

Due to COVID-19, research help services cannot be offered in-person currently. Please see below for information on the the range of services York University Libraries are currently offering online:

During the weeks of August 10th and 17th the best way to reach us with your library questions is via email or by searching or submitting questions to our FAQ service. Our chat services will resume the week of August 24th.

YorkU Libraries Chat

Especially recommended:

  • when you need help in a timely way
  • to connect with a York Librarian
  • for instant chat
  • for option of Zoom (talk and screen share)
English Operator

Opérateur français


Especially recommended:

  • when you need help in a timely way
  • for research help from Library staff at Ontario universities (including York University) by chat or text
  • for assistance when YorkU Libraries Chat is not available (offers longer evening hours, as well as weekend hours)
Submit your question by email

Text or SMS a Librarian
Le service de clavardage est fermé, cliquez pour envoyer un courriel

Book a Consultation

Especially recommended:

  • for help from a subject specialist or data librarian via zoom
  • for complex questions or in-depth assistance

Email or FAQ Service

Especially recommended:

  • for quick or general questions about library resources, services, policies etc.
  • when other online services are not open, allows you to search our FAQ or submit a question.