Courses are online, and so is Library Research Help!

York University Libraries’ research and consultation services are available virtually. Please choose the type of help you need below:

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Library Research Help Options

Assignment and Research Help

There are 3 ways to get assignment and research help. Hours vary by service.

(1) YorkU LibChat.

English Operator:
Opérateur français:


Features: Instant Chat (text); Zoom (talk and screen share).
YorkU Library staff can help you get started with your research.
French and English.

Monday 10 AM – 8 PM
Tuesday 10 AM – 8 PM
Wednesday 10 AM – 8 PM
Thursday 10 AM – 8 PM
Friday 10 AM – 5 PM
Saturday 10.30 AM – 1 PM and 2 PM – 4 PM
Sunday 10 AM – 6 PM

(2) Ask/Clavardez

Submit your question by email
Le service de clavardage est fermé, cliquez pour envoyer un courriel

Features: Instant Chat (text); Mobile SMS: +1 647 695 8985
Library staff from Ontario universities can help you get started on your research.
French* and English.
*except Mobile SMS

Monday 10 AM – 10 PM
Tuesday 10 AM – 10 PM
Wednesday 10 AM – 10 PM
Thursday 10 AM – 10 PM
Friday 10 AM – 5 PM
Saturday 12 PM – 6 PM
Sunday 12 PM – 6 PM

(3) YorkU Library Email

Scott Library:
Bronfman Business Library:
Bibliothèque Frost Library:
Osgoode Law Library:
Steacie Science Library:
Data Services Help:

If you’d like to send us an email and you are not sure where to start contact us at

Features: 24 hour response time (Monday to Friday)
YorkU Library staff can help you get started on your research.
French and English.
Hours: 9 AM – 5 PM, Monday-Friday.

Advanced Research and Data Help

There are 2 services for your advanced research needs.

(1) Virtual Consultation with a YorkU Librarian

Consultation for Undergraduates
Consultation for Graduate Students and Faculty
Consultation for Data Support

Features: One-on-one help with in-depth and complex research questions.
French and English.

(2) Research Data Management

Email for help:
Features: Help with all stages of the Research Data Management process.
Services available in English

FAQ Related to COVID-19

Please consult our page on Library Services During COVID-19 for information about loans and fines, course reserves, teaching online, and more.

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