There are 3 ways to get assignment and research help. Hours vary by service.

(1) YorkU LibChat.

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English Operator:

Opérateur français:

 

Features: Instant Chat (text); Zoom (talk and screen share).
YorkU Library staff can help you get started with your research.
French and English.

Hours
Monday 10 AM – 8 PM
Tuesday 10 AM – 8 PM
Wednesday 10 AM – 8 PM
Thursday 10 AM – 8 PM
Friday 10 AM – 5 PM
Saturday 10.30 AM - 1 PM and 2 PM - 4 PM
Sunday 10 AM - 6 PM

(2) Ask/Clavardez

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Features: Instant Chat (text); Mobile SMS: +1 647 695 8985
Library staff from Ontario universities can help you get started on your research.
French* and English.
*except Mobile SMS

Hours
Monday 10 AM - 10 PM
Tuesday 10 AM - 10 PM
Wednesday 10 AM - 10 PM
Thursday 10 AM - 10 PM
Friday 10 AM - 5 PM
Saturday 12 PM - 6 PM
Sunday 12 PM - 6 PM

(3) YorkU Library Email

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Scott Library: scottref@yorku.ca
Bronfman Business Library: bronfref@yorku.ca
Bibliothèque Frost Library: frostref@yorku.ca
Osgoode Law Library: lawref@yorku.ca
Steacie Science Library: steacref@yorku.ca
Data Services Help: datalib@yorku.ca

If you’d like to send us an email and you are not sure where to start contact us at library@yorku.ca

Features: 24 hour response time (Monday to Friday)
YorkU Library staff can help you get started on your research.
French and English.
Hours: 9 AM - 5 PM, Monday-Friday.

There are 2 services for your advanced research needs.

(1) Virtual Consultation with a YorkU Librarian

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Consultation for Undergraduates
Consultation for Graduate Students and Faculty
Consultation for Data Support

Features: One-on-one help with in-depth and complex research questions.
French and English.

(2) Research Data Management

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Email for help: yul_rdm@yorku.ca
Features: Help with all stages of the Research Data Management process.
Services available in English

Please consult our page on Library Services During COVID-19 for information about loans and fines, course reserves, teaching online, and more.